Shipping & Returns (All Products Excluding Shockwave)
Order Processing & Shipping
Order Processing & Fulfillment
Orders are typically processed within 1–2 business days, subject to successful payment authorization and verification. Orders placed on weekends or observed holidays will begin processing on the next business day.
Once payment is confirmed, shipping details are verified (if necessary), and your order is packaged, it will be prepared for shipment. Processing times are estimates and may vary based on order volume and product availability.
Orders are typically processed within 1–2 business days, subject to successful payment authorization and verification. Orders placed on weekends or observed holidays will begin processing on the next business day.
Once payment is confirmed, shipping details are verified (if necessary), and your order is packaged, it will be prepared for shipment. Processing times are estimates and may vary based on order volume and product availability.
*Shipment occurs immediately following successful payment, address verification (if necessary) and packaging. These above stated processing windows are not strict guarantees.
Shipping Methods & Delivery Times
We offer the following shipping options for orders within the United States:
- Standard Shipping (USPS): FREE shipping with estimated delivery within 3–8 business days.
- Priority Express: Rates calculated at checkout, with estimated delivery within 1–2 business days.
- Priority Express Cutoff: Orders placed after 2:00 PM Pacific Time will ship no earlier than the following business day, subject to processing and payment verification.
*Delivery estimates are based on carrier transit times and do not include order processing. Actual delivery times may vary depending on destination, carrier operations, weather, and holidays.
Domestic Shipping Only
We currently ship exclusively to addresses within the United States. International shipping is not available at this time.
Order Tracking
You'll receive an order confirmation email shortly after placing your order. Once your package ships, we'll send a separate shipping confirmation email with your tracking number and a link to monitor delivery progress.
If you don't see these emails, please check your spam, junk, or promotions folders.
Shipping Address Accuracy & Changes
Please review your shipping address carefully before completing your purchase to avoid delivery delays or returned shipments.
If you need to correct your shipping information, contact hello@ingoodhealth.co as soon as possible with your order number and updated address.
We'll make every effort to accommodate your request; however, address changes cannot be guaranteed once an order has entered processing or shipped. Additional carrier fees may apply.
We offer the following shipping options for orders within the United States:
- Standard Shipping (USPS): FREE shipping with estimated delivery within 3–8 business days.
- Priority Express: Rates calculated at checkout, with estimated delivery within 1–2 business days.
- Priority Express Cutoff: Orders placed after 2:00 PM Pacific Time will ship no earlier than the following business day, subject to processing and payment verification.
Delivery estimates are based on carrier transit times and do not include order processing. Actual delivery times may vary depending on destination, carrier operations, weather, and holidays.
Domestic Shipping Only
We currently ship exclusively to addresses within the United States. International shipping is not available at this time.
Order Tracking
You'll receive an order confirmation email shortly after placing your order. Once your package ships, we'll send a separate shipping confirmation email with your tracking number and a link to monitor delivery progress.
If you don't see these emails, please check your spam, junk, or promotions folders.
Shipping Address Accuracy & Changes
Please review your shipping address carefully before completing your purchase to avoid delivery delays or returned shipments.
If you need to correct your shipping information, contact hello@paincareoutlet.com as soon as possible with your order number and updated address.
We'll make every effort to accommodate your request; however, address changes cannot be guaranteed once an order has entered processing or shipped. Additional carrier fees may apply.
Shipment occurs immediately following successful payment, address verification (if necessary) and packaging. These above stated processing windows are not strict guarantees.
Shipping Methods & Delivery Times
We offer the following shipping options for orders within the United States:
- Standard Shipping (USPS): FREE shipping with estimated delivery within 3–8 business days.
- Priority Express: Rates calculated at checkout, with estimated delivery within 1–2 business days.
- Priority Express Cutoff: Orders placed after 2:00 PM Pacific Time will ship no earlier than the following business day, subject to processing and payment verification.
Delivery estimates are based on carrier transit times and do not include order processing. Actual delivery times may vary depending on destination, carrier operations, weather, and holidays.
Domestic Shipping Only
We currently ship exclusively to addresses within the United States. International shipping is not available at this time.
Order Tracking
You'll receive an order confirmation email shortly after placing your order. Once your package ships, we'll send a separate shipping confirmation email with your tracking number and a link to monitor delivery progress.
If you don't see these emails, please check your spam, junk, or promotions folders.
Shipping Address Accuracy & Changes
Please review your shipping address carefully before completing your purchase to avoid delivery delays or returned shipments.
If you need to correct your shipping information, contact hello@ingoodhealth.co as soon as possible with your order number and updated address.
We'll make every effort to accommodate your request; however, address changes cannot be guaranteed once an order has entered processing or shipped. Additional carrier fees may apply.
We offer the following shipping options for orders within the United States:
- Standard Shipping (USPS): FREE shipping with estimated delivery within 3–8 business days.
- Priority Express: Rates calculated at checkout, with estimated delivery within 1–2 business days.
- Priority Express Cutoff: Orders placed after 2:00 PM Pacific Time will ship no earlier than the following business day, subject to processing and payment verification.
Delivery estimates are based on carrier transit times and do not include order processing. Actual delivery times may vary depending on destination, carrier operations, weather, and holidays.
Domestic Shipping Only
We currently ship exclusively to addresses within the United States. International shipping is not available at this time.
Order Tracking
You'll receive an order confirmation email shortly after placing your order. Once your package ships, we'll send a separate shipping confirmation email with your tracking number and a link to monitor delivery progress.
If you don't see these emails, please check your spam, junk, or promotions folders.
Shipping Address Accuracy & Changes
Please review your shipping address carefully before completing your purchase to avoid delivery delays or returned shipments.
If you need to correct your shipping information, contact hello@ingoodhealth.co as soon as possible with your order number and updated address.
We'll make every effort to accommodate your request; however, address changes cannot be guaranteed once an order has entered processing or shipped. Additional carrier fees may apply.
Track Order
How can I check the status of my order?
Check Your Email
You'll receive an order confirmation email shortly after placing your order. Once your order ships, we'll send a separate email with tracking information so you can follow your package's delivery progress. Didn't receive an email? Be sure to check your spam, junk, or promotions folder. You can also use the tracking link in your shipping confirmation email to check your delivery status.
Log In to Your Account
If you created an account on the In Good Health website, log in and go to "My Orders" or "Order History". You should see the current status (e.g., "Processing," "Shipped," "Delivered") and sometimes the estimated delivery date.
Use the Tracking Number
Once your order ships, you can track its progress directly through the carrier's website, typically UPS or USPS. Simply enter the tracking number provided in your shipping confirmation email to view the latest delivery updates, shipment status, and estimated arrival date.
If you need help, contact our support team at hello@ingoodhealth.co with your order number and we'll be happy to assist.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Shipping Issues & Support
Carrier Delays
While we work hard to ensure prompt delivery, In Good Health is not responsible for transit delays caused by carrier backlogs, weather events, natural disasters, or other circumstances beyond our direct control.
Missing Delivered Packages
If your tracking status shows "Delivered" but your package is missing: Please check surrounding entryways, porch areas, building mailrooms, or front desks. Check with neighbors or household members who may have accepted the parcel on your behalf. If still not found, contact us within 48 hours of the carrier's delivery timestamp.
Please note: In Good Health is not responsible for lost or stolen packages once the carrier confirms successful delivery to the address provided.
Questions & Support
For any additional shipping inquiries, please contact our support team at hello@ingoodhealth.co
Warranty
1-Year Limited Warranty
Select products sold on www.paincareoutlet.com include a limited 1-year warranty (indicated directly on the product's description page). Warranty coverage applies only to qualifying items and is governed by the original supplier’s terms, conditions, and exclusions.
What Is Not Covered
- Normal wear and tear
- Misuse, abuse, or improper storage
- Accidental damage or drops
- Unauthorized modifications, tampering, or third-party repairs
- Damage resulting from use contrary to product instructions
How to File a Warranty Claim
To submit a claim, email hello@ingoodhealth.co with:
- Your order number
- A detailed description of the issue
- Clear photos or videos showing the defect
Our team may request additional documentation to evaluate your request. Once a claim is approved, we will provide next steps based on the supplier’s resolution process. Available resolutions are strictly limited to those provided under the supplier's warranty policy.
Returns & Refunds
What is your returns and refunds policy?
Eligibility & Return Window
We accept returns within 14 days of carrier-confirmed delivery. To qualify for a refund, items must be: *Unopened and unused*In original packaging
*In original, resalable condition Note: We only accept returns for purchases made directly on www.paincareoutlet.com. If you purchased through a retail partner or third-party seller, please contact them directly.
How to Start a Return
Email hello@ingoodhealth.co with your order number and the item(s) you wish to return. We will provide a prepaid return shipping label. Pack and ship your item(s) back to us.
Fees & Refund Processing
Restocking Fee: A flat $10 return shipping and restocking fee will be deducted from your final refund. Shipping Fees: Original shipping charges are strictly non-refundable. Processing Time: Once your return is received and passes inspection, your refund will be issued to your original payment method within 10 business days.
Non-Returnable Items & Exceptions
Replacement orders or items re-sent as a goodwill courtesy are not eligible for returns or refunds. Complimentary samples, promotional gifts, and trial-size products are final sale.
*We reserve the right to decline any return that does not comply with these standards or shows evidence of being tampered with or policy abuse.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.
Damaged Product or Wrong Order
If your order arrives damaged or you receive the wrong product, we are here to make it right. Please report the issue within 14 days of carrier-confirmed delivery so we can assist you promptly.
How to Report an Issue
Email hello@ingoodhealth.co
- Include your order number.
- Attach clear photos showing the damage, outer packaging, or the incorrect item received.
Once we review your claim, our team will arrange a replacement or suitable resolution as quickly as possible.
Shockwave Therapy Equipment Return Policy
At In Good Health, we are committed to providing high-quality clinical technologies and exceptional customer support. Due to the specialized nature and value of professional shockwave therapy equipment, the following return conditions apply to all radial and focused shockwave systems, accessories, and related components.
Return Eligibility
Returns of shockwave therapy equipment require prior authorization and are reviewed on a case-by-case basis.
To be considered for a return:
- A return request must be submitted within 14 calendar days of delivery.
- Equipment must be new, unused, uninstalled, and in its original manufacturer packaging.
- All original accessories, manuals, cables, components, and documentation must be included.
- Equipment must not have been placed into clinical service or used for patient treatments.
- A Return Merchandise Authorization (RMA) must be issued before any equipment is shipped back.
- Submitting a return request does not guarantee approval.
Non-Returnable Equipment & Accessories
Unless otherwise required by applicable law or authorized in writing, the following items are not eligible for return:
- Shockwave systems that have been used, installed, commissioned, or placed into clinical service.
- Opened or used shockwave handpieces, applicators, transmitters, and treatment accessories.
- Revision kits, replacement components, and service parts that have been opened or installed.
- Special-order, custom-configured, or manufacturer-designated non-returnable products.
- Equipment showing signs of damage, alteration, misuse, or missing components.
Restocking Fees
Approved returns may be subject to a restocking fee of up to 20% of the original equipment purchase price, depending on the manufacturer's return requirements and the condition of the equipment.
Original shipping charges are non-refundable. Customers are responsible for return shipping, insurance, and any applicable carrier fees unless the return results from an error on our part. Any applicable restocking fee will be disclosed before the return is authorized.
Damaged, Defective, or Incorrect Equipment
Please inspect your shipment promptly upon delivery. If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with your order number, a description of the issue, and supporting photographs when available.
Do not discard the original packaging until the issue has been resolved. Equipment with a suspected manufacturing defect may be subject to the manufacturer's inspection, warranty, repair, or replacement procedures. Defective equipment is not automatically eligible for a refund. Nothing in this policy limits rights or remedies available under applicable law.
Manufacturer Warranty & Technical Support
Shockwave therapy systems and related components may be covered by the original equipment manufacturer's limited warranty. Warranty coverage, duration, exclusions, and service procedures vary by product and manufacturer. Warranty claims are handled according to the applicable manufacturer's terms. Our team can assist with warranty inquiries, technical support coordination, replacement components, and authorized service requests.
Return Authorization Process
To request a return:
- Email hello@ingoodhealth.co with your order number, product model, serial number (if applicable), and reason for return.
- Our team will review your request and confirm eligibility.
- If approved, you will receive an RMA number and return shipping instructions.
- Equipment must be securely packaged according to the provided instructions and returned within the authorized timeframe.
- Once received, the equipment will be inspected before any refund is issued.
Do not ship equipment back without prior written authorization. Unauthorized returns may be refused.
Refund Processing
Approved refunds will be issued to the original payment method following receipt and inspection of the returned equipment. Refunds will reflect any applicable restocking fees, non-refundable shipping charges, or authorized deductions for missing or damaged components. Please allow 7–10 business days after final return approval for refund processing. Financial institutions may require additional time to post the credit.
Questions & Support
For return eligibility, warranty assistance, or questions regarding your shockwave therapy equipment, please contact our team.
Email: hello@ingoodhealth.co
We are committed to supporting your investment in professional clinical technology—from initial purchase through ongoing equipment service and support.