Shockwave & Professional Products
All professional shockwave systems and accessories are processed through In Good Health, an authorized Chattanooga® dealer.
Orders are subject to product availability, payment verification, and manufacturer fulfillment schedules. Processing times may vary depending on the equipment, accessories, and configuration ordered.
Once your order is confirmed, our team will coordinate fulfillment and provide applicable shipping information.
For product availability or order assistance, contact hello@ingoodhealth.co.
Professional shockwave systems may require specialized shipping and handling due to their size, weight, and equipment specifications.
Shipping methods, costs, and estimated delivery timelines vary by product and destination. Delivery arrangements will be communicated during order processing.
Estimated delivery dates are not guaranteed and may be affected by manufacturer availability, carrier schedules, or circumstances beyond our control.
Customers are responsible for ensuring their delivery location can accommodate the shipment, including any applicable receiving or unloading requirements.
Once your order ships, tracking information or applicable freight delivery details will be provided when available.
Professional equipment shipments may be transported through specialized carriers rather than standard parcel delivery services.
For assistance with shipment tracking or delivery coordination, contact hello@ingoodhealth.co with your order number.
We recommend inspecting all professional equipment shipments upon delivery.
If your shipment is delayed, missing, incomplete, or shows signs of damage, contact In Good Health promptly so our team can assist with the appropriate next steps.
For freight deliveries, note any visible damage or missing items on the carrier's delivery receipt before signing whenever possible.
Please retain all original packaging and shipping documentation until any delivery concerns have been resolved.
Orders for professional shockwave systems and accessories may begin processing shortly after confirmation.
Modification or cancellation requests must be submitted before an order enters fulfillment. Once an order has been processed, released for shipment, or shipped, changes and cancellations may not be possible.
Approved modifications or cancellations are subject to manufacturer requirements and any applicable charges disclosed during the order process.
To request a change, contact hello@ingoodhealth.co as soon as possible.
Due to the specialized nature of professional medical equipment, all sales of Chattanooga® shockwave systems, handpieces, revision kits, and related accessories are final.
These products are non-returnable and non-refundable.
In the event of a defective or malfunctioning product, customers may be eligible for repair or replacement under the manufacturer's limited warranty, subject to applicable warranty terms and conditions.
For assistance, contact hello@ingoodhealth.co.
Chattanooga® Intelect® RPW 2 and Intelect® Focus Shockwave Therapy Systems are backed by manufacturer's limited warranties covering defects in materials and workmanship. Coverage varies by system and component.
Intelect® RPW 2 Shockwave
- Control Unit: 3 years (36 months) from the original consumer purchase date.
- Handpiece: 2 years from the original consumer purchase date or 3 million shocks, whichever occurs first, provided required revision servicing is performed every 1 million shocks.
- Shock Transmitters: 1 year from the original consumer purchase date or 1 million shocks, whichever occurs first.
All RPW 2 warranty periods run concurrently from the original purchase date.
Intelect® Focus Shockwave
- Control Unit: 2 years (24 months) from delivery to the original end customer.
- F-SW Handpiece: Limited warranty against defects in materials and workmanship, subject to a maximum of 1 million shocks.
- F-SW Coil: Considered a wear component and excluded from handpiece warranty coverage.
Warranty & Maintenance Requirements
Warranty coverage is subject to proper use, required maintenance, and compliance with Chattanooga's servicing requirements.
RPW 2 handpieces require revision servicing every 1 million shocks to maintain warranty eligibility. Focus Shockwave handpiece coils are wear components and must be replaced as required to maintain proper system performance.
Warranty exclusions include unauthorized repairs or modifications, improper use, and failure to perform required maintenance.
Coverage is subject to the manufacturer's complete warranty terms and conditions.
If your order arrives damaged, contains an incorrect item, or is missing a component, please contact In Good Health promptly.
To help us evaluate and resolve the issue, please provide:
- Your order number.
- A description of the damage or discrepancy.
- Photographs of the product, packaging, and shipping labels, when applicable.
Please retain all original packaging and do not dispose of damaged materials until further instructions are provided.
Our team will review the concern and coordinate with the manufacturer or shipping carrier, as appropriate, to determine the available resolution.
Contact hello@ingoodhealth.co for assistance.
At-Home Products
Orders are typically processed within 1–2 business days, subject to successful payment authorization and verification. Orders placed on weekends or observed holidays will begin processing on the next business day.
Once payment is confirmed, shipping details are verified (if necessary), and the order is prepared and packaged, it will be released for shipment.
Processing times are estimates and may vary based on product availability, manufacturer fulfillment schedules, and order volume.
Orders are shipped as soon as processing and fulfillment are complete. Processing and shipping timelines are estimates and are not guaranteed.
We offer the following shipping options for At-Home Products within the United States:
- Standard Shipping (USPS): FREE shipping with estimated delivery within 3–8 business days.
- Priority Express: Rates calculated at checkout, with estimated delivery within 1–3 business days.
- Priority Express Cutoff: Orders placed after 2:00 PM Pacific Time will ship no earlier than the following business day, subject to processing and payment verification.
Delivery estimates are based on carrier transit times and do not include order processing. Actual delivery times may vary depending on destination, carrier operations, weather, and holidays.
Domestic Shipping Only
We currently ship exclusively to addresses within the United States. International shipping is not available at this time.
Order Tracking
You'll receive an order confirmation email shortly after placing your order. Once your package ships, we'll send a separate shipping confirmation email with your tracking number and a link to monitor delivery progress.
If you don't see these emails, please check your spam, junk, or promotions folders.
Shipping Address Accuracy & Changes
Please review your shipping address carefully before completing your purchase to avoid delivery delays or returned shipments.
If you need to correct your shipping information, contact hello@ingoodhealth.co as soon as possible with your order number and updated address.
We'll make every effort to accommodate your request; however, address changes cannot be guaranteed once an order has entered processing or shipped. Additional carrier fees may apply.
How do I check my order status and tracking information?
Check Your Email
You'll receive an order confirmation email shortly after placing your order. Once your order ships, we'll send a separate email with tracking information so you can follow your package's delivery progress. Didn't receive an email? Be sure to check your spam, junk, or promotions folder. You can also use the tracking link in your shipping confirmation email to check your delivery status.
Log In to Your Account
If you created an account on the In Good Health website, log in and go to "My Orders" or "Order History". You should see the current status (e.g., "Processing," "Shipped," "Delivered") and sometimes the estimated delivery date.
Use the Tracking Number
Once your order ships, you can track its progress directly through the carrier's website, typically UPS or USPS. Simply enter the tracking number provided in your shipping confirmation email to view the latest delivery updates, shipment status, and estimated arrival date.
If you need help, contact our support team at hello@ingoodhealth.co with your order number and we'll be happy to assist.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Carrier Delays
While we make every effort to ensure timely delivery, shipping timelines are estimates and may be affected by carrier backlogs, weather conditions, natural disasters, holidays, or other circumstances beyond our control.
In Good Health is not responsible for delays caused by shipping carriers once an order has been dispatched.
Missing Delivered Packages
If your tracking information shows "Delivered" but you haven't received your package, please:
- Check surrounding entryways, porches, mailrooms, and building reception areas.
- Confirm with household members or neighbors who may have accepted the delivery.
- Verify the shipping address provided with your order.
If your package remains missing, please contact us within 48 hours of the carrier's recorded delivery timestamp so we can assist with reviewing the shipment.
In Good Health is not responsible for lost or stolen packages after the carrier confirms successful delivery to the address provided, except as otherwise required by applicable law.
Questions & Support
For shipping concerns, missing packages, or delivery assistance, contact hello@ingoodhealth.co with your order number and relevant tracking information. Our team will be happy to assist.
Cancellations & Address Updates
If you need to modify your shipping address or cancel an order, please contact hello@ingoodhealth.co immediately with your order number.
Because order processing begins promptly, modifications and cancellations cannot be guaranteed once an order has entered processing or fulfillment. Address changes requested after processing may incur additional carrier fees.
Partial Cancellations
We are unable to cancel individual items within an order. If changes are necessary, the entire order must be canceled and a new order placed, subject to fulfillment status and product availability.
Cancellation Refunds
If your entire order is successfully canceled before processing or fulfillment begins, a full refund will be issued to your original payment method. You will receive an email confirming the cancellation and refund.
Refund processing times may vary depending on your payment provider or financial institution.
Important Information
Orders that have entered fulfillment or shipped may no longer be eligible for cancellation. Any additional carrier charges resulting from approved address changes are the customer's responsibility.
For assistance, contact hello@ingoodhealth.co as soon as possible.
Eligibility & Return Window
We accept returns within 14 days of carrier-confirmed delivery. To qualify for a refund, items must meet the following conditions:
- Unopened and unused.
- In their original packaging.
- In original, resalable condition.
Returns are accepted only for purchases made directly through www.ingoodhealth.co. For items purchased through retail partners or third-party sellers, please contact the original seller.
How to Start a Return
To request a return, email hello@ingoodhealth.co with your order number and the item(s) you wish to return.
Once your return is authorized, we'll provide a prepaid return shipping label and instructions for sending your item(s) back to us.
Fees & Refund Processing
- Return Fee: A flat $10 return shipping and restocking fee will be deducted from your refund.
- Original Shipping Charges: Shipping fees paid at checkout are non-refundable, except where required by applicable law.
- Refund Processing: Once your return is received and passes inspection, your refund will be issued to your original payment method within 10 business days.
Your financial institution may require additional time to post the refund to your account.
Non-Returnable Items & Exceptions
The following items are not eligible for return or refund:
- Replacement orders or items provided as a goodwill courtesy.
- Complimentary samples, promotional gifts, and trial-size products.
- Products that have been opened, used, damaged after delivery, or removed from their original packaging.
We reserve the right to decline returns that do not meet these requirements or show evidence of policy abuse.
This policy does not limit your rights under applicable consumer protection laws. Defective, damaged, or incorrectly shipped items will be reviewed separately.
1-Year Limited Warranty
Select products purchased through www.ingoodhealth.co include a limited 1-year warranty, as indicated on the individual product page.
Warranty coverage applies only to eligible products and is subject to the original manufacturer's or supplier's warranty terms, conditions, and exclusions. Coverage periods and available remedies may vary by product.
What Is Not Covered
Unless otherwise specified by the manufacturer or supplier, warranty coverage generally excludes:
- Normal wear and tear.
- Misuse, abuse, or improper storage.
- Accidental damage, including drops or impacts.
- Unauthorized modifications, tampering, or third-party repairs.
- Damage resulting from use contrary to product instructions.
How to File a Warranty Claim
To request warranty assistance, email hello@ingoodhealth.co with the following information:
- Your order number.
- A detailed description of the issue.
- Clear photographs or videos documenting the reported defect.
Our team may request additional information or documentation to evaluate your claim and coordinate with the manufacturer or supplier.
Once your claim is reviewed and approved, we'll provide instructions for the applicable warranty resolution, which may include repair, replacement, or another remedy authorized by the manufacturer or supplier.
Warranty Conditions
Warranty claims are subject to verification and the applicable manufacturer's or supplier's warranty policy. Available remedies are limited to those provided under the applicable warranty terms, except as otherwise required by law.
This limited warranty does not affect any rights or remedies available under applicable consumer protection laws.
If your order arrives damaged or you receive an incorrect product, we're here to help resolve the issue.
Please report any damage, missing items, or incorrect products within 14 days of carrier-confirmed delivery so our team can promptly review your claim.
How to Report an Issue
To request assistance, email hello@ingoodhealth.co with the following information:
- Your order number.
- A brief description of the damage or order discrepancy.
- Clear photographs of the affected product, original packaging, shipping label, or incorrect item received.
Resolution Process
Once your claim is received, our team will review the information and may request additional documentation if necessary.
For verified issues, we'll coordinate an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
Please retain the original product and packaging until your claim has been reviewed and further instructions are provided.